Returns & Exchanges
At Keeler Hardware, we want you to be completely satisfied with your purchase. If a product doesn't meet your requirements, you can return it within 30 days of delivery provided it is in its original packaging and condition.
Initiate Your Request
Contact our customer service team with your order number and the specific hardware items you wish to return to receive a Return Authorization.
Package Your Items
Securely pack the products in their original manufacturer packaging, ensuring all screws, components, and instruction manuals are included.
Ship the Hardware
Affix the provided return label or address the package to our warehouse, then drop it off at your preferred courier location for processing.
Quality Inspection & Refund
Once our team inspects the returned goods for resale condition, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing